Role: Technology Infrastructure Engineer Location: Bury, Greater Manchester
Role Purpose
We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment.
This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.
Key Responsibilities
* Operational Support & Incident Management
o Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
o Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
o Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.
* Infrastructure Administration
o Perform day-to-day server administration tasks across the infrastructure estate.
o Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
o Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
o Support server and storage hardware platforms, with preference for HPE solutions.
* Cloud & Microsoft Platforms
o Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
o Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.
* Project Work
o Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
o Take technical responsibility for small infrastructure projects as allocated by the line manager.
o Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.
Key Skills & Experience
* Essential
o Experience with Windows Server administration, deployment, and troubleshooting.
o In-depth knowledge of Active Directory, including Group Policy.
o Good understanding of networking fundamentals, including DNS and DHCP.
o Experience administering and supporting VMware vSphere (7.0+).
o Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities.
o Experience supporting Microsoft 365 services.
o Experience supporting server and storage hardware, preferably HPE platforms.
o Strong analytical skills, enabling rapid and accurate responses to reactive technical issues.
* Desirable
o Experience with AWS, GCP, and Azure platforms.
o Understanding of Terraform and GitHub administration.
o Experience with CyberArk and/or Zscaler (ZIA, ZPA).
Personal Attributes
* Organised, punctual, and detail-oriented.
* Strong communicator able to engage both technical and non-technical audiences.
* Proactive and capable of working independently.
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