Complex Metering Specialist (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham as a base Salary: £25,733 - £32,165 plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: Metering Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT’S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year’s Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cashback and treatment scheme Cycle to work scheme Annual conference and Christmas party 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL We‘re looking for a Complex Metering Specialist who will be responsible for working on meter related validations, data match failures and the resolution of contractor skipped meter reads. You will be working as part of a busy and dynamic service delivery team, resolving meter related issues to minimise regulatory fines. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? Handling meter reads that come through multiple internal systems and ensuring they complete their journey to the external market within regulatory code Making outbound contact with the customer to obtain meter reads to fulfil reading schedules Investigating broken meter issues and making informed decisions based on the needs of the customer, Wave and the market Ensuring meter data is correctly maintained, to improve the ability to obtain future meter reads and assist with accurate billing WHAT DO WE NEED FROM YOU? With a customer service background, you will have a friendly and persuasive telephone manner, be competent in dealing with queries and possess strong communication skills. You will be able to: Resolve metering validations and data integrity failures. Confidently liaise with customers, operations teams and contract providers. Monitor efficient system performance in the delivery of meter reads to the Billing system. Work effectively across multiple internal systems to ensure meter reads complete their journey to the external market within Regulatory code. Work closely with internal stakeholders and contractors to optimise meter reading scheduled routes. Make informed decisions on meter asset defects. Identify opportunities to offer customers value added services, utilising meter read data where appropriate. You will possess excellent organisational skills and be able to use your own initiative. You’ll also have a keen eye for detail and will be: An excellent problem solver Commercially aware A team player Task focused Fully IT literate with experience of working on multiple IT systems Educated to GCSE standard or equivalent Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk. Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 04 August 2025 Interviews are planned from 04 August 2025 Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.