Join Marley - Where Your Career Can Truly Take Shape!
Location: Cheltenham Role: Claims Specialist
Are you ready to be part of a friendly, forward-thinking team thats reshaping the future of claims handling in the UK housing sector? At Marley, were not just another insurance company, were a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.
About the Role
As our new Claims Specialist, youll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, youll manage claims from start to finish - whether its a single homeowner or a managing agent representing a whole block of flats.
These arent your typical fire or flood claims - theyre more nuanced, always interesting, and require a bit of building know-how (dont worry, well help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.
What Youll Bring
* 1+ year of experience in insurance claims handling
* Property/construction insurance background? Great! If not, well train you
* Confident communicator - written, verbal, and over the phone
* A natural problem-solver with top-notch customer service skills
* Organised, independent, and a true team player
* Comfortable with MS Word, Excel, Outlook & Teams
* Eager to learn, grow, and adapt in a dynamic environment
* Degree preferred, but not essential
Whats in It for You?
* Generous company pension
* Life Insurance & Private Medical Insurance (post-probation)
* Gym membership
* Employee Assistance Programme
* Flexible working options
* Training support to complete Cert CII
Ready to Build Something Great?
If youre looking for a role where your skills are valued, your growth is supported, and your work makes a real difference, Marley is the place for you .
Apply today and help us shape the future of claims handling!