Product Owner – CRM & Customer Experience
📍 Bristol (Hybrid: 2 days remote per week)
💼 Permanent | Excellent salary & benefits package
We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers.
This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.
The Role
* Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).
* Manage digital communication channels: push notifications, email, in-app, SMS.
* Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.
* Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.
* Use data and analytics to track performance and inform future roadmap decisions.
What You’ll Bring
* Solid experience as a Product Owner or Product Manager in Agile environments.
* Proven track record delivering CRM implementations and enhancements.
* Knowledge of multi-channel customer communications (email, push, SMS, in-app).
* Confident in backlog management, prioritisation, and stakeholder engagement.
* Comfortable using Agile tooling (JIRA, Confluence, Miro).
* Understanding of software development lifecycles (technical knowledge helpful but not essential).
* Strong communicator who thrives in a collaborative, cross-functional environment.
Why Apply?
* Competitive salary + discretionary bonus
* 15% pension contribution (9% during probation)
* 28 days holiday + purchase options
* Private Medical Insurance
* Electric/Hybrid car schemes, Cycle to Work, life assurance
* Wellbeing support, health screenings, flexible family policies
Inclusive Employer
Our client is committed to building an inclusive and diverse workforce — welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.