Every exceptional customer moment begins with our people
Are you passionate about customer service?Here at TFG London, Customer Care is at the heart of what we do!
We are looking for a Customer Care Advisor to join us, providing 5* service to all of our customers. This is a temporary, full-time, hybrid role with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs.
What you'll do
* Manage customer queries via channels such as phone, email, social media and live chat in a timely and positive manner.
* Consistently deliver service levels in linewith targets andensuring customer service records arekept up to date
* Have a flexible approach and a positive attitude to meet business needs
* Show flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities.
Who you'll be...