Sterling Recruitment Services are excited to be recruiting for a Credit Controller working for a global supplier of Materials based in Middlesbrough. This role is pivotal in assisting with credit risk and ensuring the financial stability of our clients operations. Duites and Responsibilities: * Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment * Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary * Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions * Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes. * Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation * Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon * Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received * Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager and offering suggestions and ideas for improvement Key Skills / Attributes * Team player - able to work independently and with others to achieve common goals and targets * Highly organised and able to prioritise workloads within a very busy and fast-moving environment * Strong customer service skills * Strong negotiating skills; able to speak confidently to people at all levels * Persuasive; able to achieve results by influencing the actions of others * Ability to meet deadlines without compromising accuracy * Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)