Overview
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team working for one of our high-profile clients in Cheltenham, GL52 3LZ. STARS provide a two roles in one service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and a discreet, vigilant security service.
We are part of Securitas UK and operate with a security-focused hospitality approach, vetted to BS7858 with bespoke training tailored to clients’ needs. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high-end customer focused experience
* Embod y a high-performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast changing priorities
* Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Qualifications
* 5 year checkable history
* Exceptional customer service skills
* Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high-level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in customer service, front of house, concierge, hosting or customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
* Health & Wellbeing: Company pension and advice and planning; life assurance scheme; discounted gym memberships; wellness advice and support, including financial, emotional and physical; dental and physical health plans
* Lifestyle Benefits: Cycle to work scheme; car lease and new car purchasing schemes; discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel; mortgage advice; payroll ISAs; eligibility for Costco membership
* Learning & Development: Support with further education; hundreds of eLearning courses; accredited courses by C&G, ILM, IOSH and SIA; leadership development programs both local and global
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We guarantee interviews for eligible candidates, should you meet the role’s minimum requirements and disclose a disability to our Talent Team upon application. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BS L Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
* STRIVE – Securitas Perks gives access to discounts on a range of retailers and services
* Dental Plans with coverage for routine care
* HSF Health Plan with cash back on everyday medical costs
* Cycle to Work – tax-advantaged bike program
* Specsavers – savings on eye tests and eyewear
* WeCare – 24/7 online GP and mental health support
* Toothfairy – online dental guidance
* Pension Plan with employer contribution
* Payroll ISA – savings account
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit for permanent employees
Take the Next Step
Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today.
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