Areas of Responsibility Manage and ensure integrity of the Quality Management System to Automotive Standards Principle Customer Interface for Audits and Customer Concerns Strategic Direction of Newport Quality System and Quality Culture Ensuring conformance to ISO9001, IATF16969, VDA 6.3 Quality Standards Co-ordinating and managing the external audit plan with third party audit bodies (LRQA) Newport’s Customer representative, maintain and align to customer requirements and expectations Leading ‘Customer First’ principle, motivating staff at all levels to a customer focused mindset Manage Customer complaint process, working closely with engineering teams to investigate and resolve any non-confirming product or customer issues via 8D for Field returns (FAR’s) and Assembly Complaints Facilitate and promote pro-active processes such as FMEA, QCC and 5S methods Maintaining and driving Innovation of Newport’s Document control systems Change Management, Chair of PCRB. Customer Representative (inc PPAP process) Material Management, Chair of LRB and disposition of SU lots. Customer Representative Final approver for All Document changes Final approver for all CIM changes Final approver for all assembly notices or Customer Alerts Site leader and co-ordinator for the execution of Customer onsite audits Management Review – weekly and Monthly update as required to roundtable and Corporate Operational Business Review – report and update Quality Scorecard and trend analysis Including: PPM rates vs Zero Defect FAR’s, and QMS performance Define and manage QM team objectives. Weekly one to ones Performed annual QM staff reviews Supplier Management – Quality Lead (via Quality Engineer) Customer Satisfaction metrics and improvements based on the metrics. (i.e.: Customer Report cards) Measure Customer satisfaction, enhanced customer satisfaction through timely response, zero defect mindset and resolution of quality and reliability issues. Budget Definition and Management QA / QMS Failure Analysis & Calibration Coach and Mentor to Failure Analysis Manager and FA team (9 staff, 24/7 lab) Calibration and MSA system owner Technical mentor if required to FA methods and Analysis Budget definition and Management for FA & CAL Requirements Essential requirements At least 10 years’ experience at Senior level Management in Quality Engineering and Semiconductor Engineering Educated to Degree level or higher ISO9001 / IATF16949 Lead auditor certified VDA6.3 and Supplier auditor Deep knowledge and practical experience of Quality Tools including APQP FMEA, 5S, 8D, MSA and SPC Ability to lead multi-disciplinary teams Excellent communication skills High level of customer facing experience and competency Zero Defect Mindset Deep Semiconductor process technology knowledge Reliability knowledge and product performance understanding IT literate: Word / PPT / Excel / other QMS systems System and process thinker Desirable requirements Failure Analysis Knowledge Calibration Knowledge Automotive or Aerospace experience EMS & SMS knowledge of Management systems integration (ISO14001 / ISO5001/ ISO45001) Values: Passion: A passion for leading and motivating staff to deliver zero defects performance Pride: The Customer representative of Newport Together: Create an environment to deliver dynamic teamwork and collective problem solving Fair play: Always treat other with respect, dignity and care. Power: Be the voice of the customer and uphold the ISO standards Celebrate: Recognise and appreciate the successes of the team