Customer Service Assistant - Manchester
About the role
Do you have a strong passion for providing exceptional customer service?
We are looking for someone to join our new Manchester Office
We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.
You will take satisfaction in providing that personal touch, that results in excellent customer service.
You'll also be interested in learning about our products and services so that you may discuss them with our members.
Salary and working hours:
Annual salary of £30000 per annum
Monday to Friday, 9am to 5pm
Your day-to-day activities
Greeting customers as they enter the branch.
Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.
Accurately managing financial transactions and resolving any customer account concerns or queries.
Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.
Conducting appropriate checks to safeguard our members' investments and guard against financial crime.
Being an ambassador for the Society by supporting the branch within their local community.
About you
As a Customer Service Assistant you will:
Be able to demonstrate a reasonable level of competency in Maths and English, ideally at GCSE level
Confident, with a passion for delivering exceptional customer service