Customer Success Manager
Location: Oxford (full time in office)
Start date: ASAP (immediate start preferred)
Join us on a mission to redefine B2B sales
At Super Benji, we’re reshaping how businesses build relationships at scale. Benji, our AI-powered sales assistant, helps teams send smarter, more personalised outbound messages on autopilot. We’re building a new category of relational selling, combining hyper-personalisation, AI, and automation to help companies grow with heart.
We’re a lean, fast-growing AI startup and one of Oxford’s most exciting teams. We’re looking for a Customer Success Manager who is technically confident, commercially aware, and thrives in fast-moving, client-facing environments.
What you’ll be doing
* Own customer onboarding, taking customers from kickoff to live campaigns quickly
* Design, configure, and optimise outbound campaigns inside Benji
* Act as a technical partner to customers, translating goals into practical setups and explaining how things work
* Varied days - switching between customer calls, campaign builds, and problem-solving
* Feed customer insight back into product, GTM, and leadership
* Help shape customer success processes and playbooks as we scale
This role will suit someone who
* Has experience in tech, Customer Success, Solutions, Sales, Sales Engineering, or GTM-focused roles
* Is technically confident and enjoys setting things up and learning new tools
* Is comfortable working with AI tools, automation, and SaaS platforms
* Thrives in fast-moving environments with lots of context switching
* Has a commercial mindset and enjoys helping sales teams and customers win
* Enjoys building things from scratch in an ambitious, early-stage startup
What we offer
* Performance-based bonuses and equity options- share in the value you help create
* A fun, collaborative, high-momentum environment
* Shared working space at Grassroots, Oxford
* A chance to join early and shape the culture, systems, and GTM motion of a category-defining startup
* Direct access to the founder and leadership team - your impact will be immediate and visible
We’d love to hear from you. Hit the Apply button, tell us why you’re excited about Benjiand let’s talk.
Industry: Business Intelligence Platforms
Employment Type: Full-time
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