Job Description
Based in our sister company, Tool Store Direct.
We're looking to expand our toolstoredirect.com team with another office/website based sales advisor.
Speaking to Tool Store customers on the phone and online, discussing what their needs are, and advising them on products to suit. Our Tool Store website offer a massive range of products.
This role also involves helping our web team keep our websites updated with the latest products, and processing customers orders online.
Full product & website training can be provided, but basic knowledge and some form of previous industry experience is essential.
ROLE WILL INVOLVE:
* Answer customer phone calls and provide pre and post sales support.
* Reply to customer emails and social media messages.
* Update customers on the status of their orders, if products werent in-stock at the time, or are special order items.
* Be the first point of contact for our business for phone and online customers.
ESSENTIAL CRITERIA:
* Previous retail or tool industry experience essential.
* Good written and verbal communication skills.
* Passion for providing excellent customer service.
* An interest in tools is ideal but not required.
OTHER DETAILS:
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