Sales Operations Analyst – St Neots (PE19) – Permanent – Full Time * Salary: £35,000 * 25 days annual leave (inclusive of up to 3 days December shutdown) * Buy or sell up to 5 days’ annual leave * Two pension schemes to choose from * Private Medical & Dental Insurance discounts for additional family members * Life Assurance scheme up to 4 x salary * Multiple Save schemes * Electric/Hybrid Car leasing scheme * Cycle to work scheme * Retail discounts * Continuous Professional Development support * Annual Wellness Allowance Be the first of your kind at MASS. We’re looking for someone highly organised and proactive (known internally as a Senior Sales Operations Officer) to become the operational backbone of our Business Development and Sales function. From CRM integrity and pipeline visibility to opportunity triage and campaign coordination, this role offers variety, visibility, and real impact. If you enjoy spinning plates without dropping detail, this is the role for you. You’ll act as a central point of contact across frameworks, CRM workflows, and internal coordination; keeping our business-winning activities running to plan and on pace. Your work will help ensure operational rigour behind every lead, bid, and customer interaction. You'll be based at our Head Office in St Neots, Cambridgeshire, with the flexibility to work from home part of the week. On-site, you’ll collaborate closely with teams across Business Development, Sales, Marketing & Comms, and Delivery, so strong communication and relationship-building skills will be essential. How you’ll support us You’ll play a key role in our restructured Business Development function, providing the operational glue that keeps things aligned and moving. Reporting to our new Head of Business Development, you’ll support two newly formed teams led by our Lead Key Account Manager and Lead Business Development Manager, all focused on delivering our strategic growth ambition through Beyond Boundaries 2030. From managing CRM data and dashboards to coordinating with Marketing & Comms, triaging inbound opportunities, and overseeing our bid portals and frameworks, you’ll bring people, processes, and information together to help the team perform at its best. The invaluable experience you’ll bring, to help us achieve more We’re expecting that you’ve done aspects of this role before, so you’ll know how to work with salespeople, systems, and processes: Essential experience * Strong organisation and communication skills * Background in sales operations, sales support, or bid/framework coordination * Confidence managing multiple priorities in a fast-paced environment * Excellent attention to detail and ability to work independently * Strong working knowledge of Microsoft Office applications Desirable experience * Experience in the defence, government, or security sectors * Familiarity with CRM platforms or pipeline reporting tools Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: * A UK National and eligible to work in the UK * Eligible to obtain and maintain a UK Government Security Check (SC) clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you’re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you