Apply now Job no: 547652
Work type: Full time
Site: Redditch
Categories: Retail Operations Support
Location: Worcestershire
Salary: £30,000pa plus aligned company benefits
Business Area: Halfords Support Centre
JOB PURPOSE
To deliver high levels of customer service and advice to Halfords for Business customers via events and support, attend where necessary and anywhere in the country. To manage the workload and diary’s of the roadshow support team.
To arrange the operational organisation of roadshows ensuring that event requests by clients are met. Develop the roadshow experience and be creative and cost efficient with event organisation.
JOB CONTEXT
Halfords Cycle2work is one of the largest cycle2work providers in the UK. After an excellent year of growth there is an opportunity for a creative thinker to help develop the cycle2work roadshow experience through peak period and other Halfords for Business events.
KEY RESPONSIBILITIES
* Manage and support the roadshow support team helping to manager, operate and delegate the team of 3 to ensure time is well spent.
* Lead the Road show team.
* Proactively respond/resolve all enquiries & concerns within the set Service Level.
* Actively use customer concerns to convert customers to promoters.
* Providing advice on types B2B products and services
* Assisting store colleagues with queries
* Administrative duties relating to above.
* Delivering Management Information from time to time as required, to aid the development of B2B.
* Excellent communication skills – showing empathy, listen and patiently process problems and issues from around the business.
* Actively suggest changes to address issues.
* Supporting several different business teams using a diverse set of applications and environments
Skills, Knowledge and Experience
* Customer Services experience in online retail
* Comfortable using a computer
* Have a good telephone manner
* Able to work on your own and within a team
* Be Enthusiastic & Passionate
* Use personal judgement and initiative to develop solutions to challenges and obstacles.
* Plan and manage claims through to their satisfactory completion.
* Record customer preferences and criticisms.
* Make customers aware of future promotions
* Monitor product availabilities and direct the change of our product line up.
* Communicating our strengths and weaknesses to team leaders
* Achieve sales and quality targets
PERSON SPECIFICATION
* Keen sense of customer service, a faultlessly welcoming and helpful representative of the B2B Team, highly visible to the wider company
* Ability to adhere to departmental standards and best practices
* An inquisitive problem solver with strong analytical and diagnostic skills
* Ability to work calmly and give their best even if under pressure
* Excellent task and time management skills, with own tasks and where their work contributes to other timelines
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