Overview
We have an exciting opportunity for a Regional Operations Manager to join the Water Production - Water Service Delivery team at Yorkshire Water.
Location
North West Yorkshire (covering Leeds, Dales, Keighley, Halifax).
Work type
Permanent. 37 hours per week, Monday - Friday.
Responsibilities
* Lead the team to deliver excellent performance by setting clear and effective expectations linked to business targets.
* Work as part of the Water Production management team to deliver excellent performance by understanding how their individual performance links into achieving the department's wider objectives and strategy.
* Demonstrate exemplary Health, Safety & Wellbeing in a proactive manner, including management of the team safety audits, actions, process safety, training compliance and adherence to PSG01.
* Ensure compliance with all regulatory and quality assurance requirements through effective planning, monitoring, control, operation and optimisation. Highlight and manage strategic risks in your area and ensure they are kept updated on the company\'s strategic risk register (4Risk).
* Ensure that all proactive and reactive activity on the water production asset base is completed in line with Above Ground Maintenance (AGM) principles and in accordance with all Yorkshire Water Health and Safety policies and procedures.
* Manage incidents to minimise compliance impact or failure, restoring service as quickly and effectively as possible, whilst developing robust mitigation plans.
* Lead service or asset escalation (Bronze company incidents) to ensure a consistently high level of service during extreme weather conditions, major asset failure or environmental impact.
* Responsible for ensuring that all incidents and events (e.g. safety, water quality, environmental) are investigated thoroughly across the area with key learning shared with the wider business.
* Operate as part of the Water Production Leadership Team supporting the Head of Water Production to deliver the strategy and direction of the function.
* Build and maintain strong relationships with internal and external stakeholders.
* To support delivery of the department purpose, to drive performance from our assets to deliver service and performance aligned to achieving our performance commitments.
* You will take part in a regional standby rota (Bronze level).
Qualifications
* Detailed working knowledge and experience of an operational environment in the utilities sector, preferably the water industry.
* Experience of managing and leading a remote team with a proven track record of driving sustainable performance against challenging business and regulatory targets.
* Ability to work in a team and on your own initiative.
* Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
* Experience of Health and Safety management processes and systems.
* Excellent communication skills and ability to communicate with colleagues at all levels across the business, including senior leaders and the Executive team.
* Experience of understanding where a role and/or team fits within a business plan and then developing ways to deliver the outputs with efficiencies.
* Develops and maintains effective internal and external relationships, clearly demonstrates the Yorkshire Water company values and behaviours.
* Budget and P&L management experience is a must.
You Will Also Benefit From Having
* Previous experience in a regulatory environment, with some elements of raw water, water treatment or maintenance operations a benefit.
* Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
* Good understanding of water operational structures and processes.
* Understanding of the regulatory requirements and measures for WASCs.
* Experience of setting up new functions and teams that covers process, systems and people.
* Degree or equivalent in Science or Engineering preferred.
* Good understanding of the regulatory framework, including Ofwat, DWI and EA.
* An understanding of the requirements of the Reservoirs Act (1975).
Benefits
* We offer a competitive salary, up to £74,771 depending on experience
* Car Allowance
* Annual incentive related bonus (up to 15% of annual salary)
* Private health care (Self and partner, if applicable)
* Attractive pension scheme (up to 12% company contribution)
* Life assurance cover of 4 times pensionable salary
* 25 days annual leave plus bank holidays - plus an extra wellness day
* A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more
Additional information
We operate 24 hours a day, 365 days a year, and support flexible working patterns and job share options where possible. There is an expectation to spend time each week on an operational site with the management team. Closing date: 29 September 2025.
All our roles are subject to pre-employment checks including a Basic Disclosure Check. Depending on the role, security vetting may also be required. We are committed to removing barriers and providing accessible recruitment, with adjustments available on request. No agencies please.
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