We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client in Alfreton, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Good working knowledge of CRMs Within this position, you’ll also be: The main focus will be to deal with a range of customer enquiries via telephone and email Ensuring a 1st time solutions approach to each call Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £12.85 per hour plus Over time if desired Shifts available between 8am and 6pm and will include some weekend working Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Business in relation to this vacancy. See our website for more details and jobs available