Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Position: Night Duty
Manager
Location: Cowley, Cheltenham
Hours: 40 hours per week (5 nights)
Annual Salary £35,000
Availability: Immediate start available
About the Role:
We are
seeking a Night Duty Manager to act as Manager on Duty during overnight shifts.
You will be responsible for ensuring the smooth operation of the hotel
throughout the night, maintaining exceptional guest service standards, and
upholding safety, security, and luxury service expectations.
Key Responsibilities
Hotel Operations:
* Act as Manager on Duty
during night shifts, ensuring smooth hotel operations.
* Support
the Front Office Manager with daily operational tasks.
* Lead,
motivate, and train the Night Porter team.
* Ensure
company standards and procedures are followed overnight.
* Oversee
guest arrivals and departures, including late check-ins and no-shows.
* Handle
guest enquiries and issues professionally.
* Manage
the hotel switchboard and redirect calls.
* Maintain
a visible presence in public areas overnight.
Night Audit & Administration:
* Complete
the End of Day process using Opera PMS.
* Support
night audit and financial reconciliations.
* Ensure
correct billing, banking reports, and commission reconciliation.
* Allocate
and manage online reservations.
* Monitor
and respond to the hotel’s general inbox.
* Prepare
and submit operational reports on time.
Safety, Security & Compliance
* Conduct
regular fire walks and safety checks.
* Address
hazards or security concerns promptly.
* Safeguard
guests, staff, keys, and property.
Overnight Service & Handover
* Prepare
and serve light snacks and beverages.
* Ensure
public areas are clean and guest ready.
* Provide
a clear handover to the morning team.
About You:
A Night Duty Manager is always working on behalf of our guests
and supporting other team members. To successfully fill this role, you should
maintain the attitude and skills that follow:
* Social,
engaging and motivated.
* Reliable
* Flexibility
to respond quickly and positively to a range of work situations.
* Excellent communication skills, with leadership presence.
* Attention
to details and customer needs.
* Knowledge
as well as abilities in other languages would be beneficial.
* Proficiency
with Microsoft Office Suite and PMS (Opera, Micros) preferred.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new
opportunity to evolve, we make a point to recruit, develop, and retain the most
motivated and talented people from all backgrounds and skills.
Here is what we can offer:
* On
the job and personalised training to develop the technical and managerial
skills necessary to develop a clear career path.
* Possibility
of inner company mobility within our foreign venues such as Italy, France,
Spain or Switzerland.
* Staff
discounts and benefits.
* Pension
scheme.