Overview
Clinical Governance Officer role at DHU Healthcare
Location: Oldbury. Working Hours: 28.5 Hours Per Week. Salary: £29,970 - £36,483 - Pro Rata (Band 5).
In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies.
What Your Typical Day Looks Like
* Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB).
* Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures.
* Logging and maintaining Datix records for incidents and complaints.
* Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures.
* Produce reports, both internal and external for trend analysis and learning, including monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality.
* Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required.
* Provide feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon.
* Work closely with the Governance Administration Team.
What You’ll Need
* Minimum of 2 years' experience of working within a GP Practice/health care environment.
* Minimum of 2 years' experience in the handling and processing of complaints within the NHS or similar organisation.
* High level of administration experience.
* Proven ability to prioritise a busy workload.
* Competence in using software packages (Word, Excel, Access, PowerPoint, Outlook).
* Experience in using Datix (desirable).
* Right to work in the UK.
What DHU can offer you
* Working Patterns: Flexible patterns to support work/life balance.
* Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/Per Annum.
* Employee Benefits: Health and wellbeing benefits, including a Health Cash Plan after six months, access to the DHU Hub, NHS Pension Scheme, Car Lease Scheme, enhanced parental leave, and an Employee Referral Programme.
* Birthday Leave Guarantee: Optional birthday leave.
* Free Parking: Most sites offer free, secure parking.
* Equity, Diversity and Inclusion: DHU Healthcare is committed to an inclusive environment and welcomes applications from all backgrounds.
Equality, Diversity and Inclusion DHU Healthcare is an equal opportunity employer. We are proud to be a forces-friendly organisation and support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
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