Programme Support Officer About the Organisation: National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services. Part of NSS, the National Services Directorate (NSD) plans, funds and co-ordinates national specialist services on behalf of NHS Boards and the Scottish Government Health and Social Care Directorates. It facilitates service change across NHS Scotland to ensure consistent, equitable provision of high quality, safe, effective, person-centred services to meet the needs of the population of Scotland. Visit our Specialist Healthcare webpages to find out more about NSD. The Post: We are looking for Programme Support Officers to support national networks and service improvement activity. Working with programme managers, you will be a key member of the team and will contribute towards the delivery of high quality and effective services. The ideal candidate will have a proven track record of supporting programme managers and other senior managers in the NHS or similar complex organisations. We are recruiting Programme Support Officers within two teams. Please see the attached document for further information and specify within your application which team you are most interested in. The Candidate: We are seeking Programme Support Officers who are highly motivated and thrive in a team environment. You will have excellent interpersonal, organisational, IT, communication skills, and be able to work to deadlines and prioritise a busy workload. You will be required to provide a high level of support to the NSD Programme Managers, internal and external groups and NHS Scotland health professionals. Prior NHS experience, especially in a territorial health board, is advantageous but not essential. While the roles are varied, experience of the following is key: organising and supporting meetings and events involving senior stakeholders from multiple organisations taking accurate minutes and action notes preparing meeting papers updating programme and project documentation collection and analysis of stakeholder views and information for management purposes communicating and engaging effectively with multiple stakeholders Location and Working Pattern: This post will be based at Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. The work pattern for this post is Monday to Friday, 37 hours per week. This will reduce to 36 hours per week from 1 April 2026. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS. Benefits: Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure. Inclusion: NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot Further information: For an informal discussion about the specific posts, please contact: Quality and Performance Service Improvement: Yvonne Kendall, Assistant Programme Manager - Yvonne.kendall@nhs.scot Portfolios of Care National Networks: Eilidh Cunningham, Programme Manager, Eilidh.cunningham2@nhs.scot Closing date for completed applications is 26 February 2026. Interviews are likely to take place in person at Gyle Square, Edinburgh during the week commencing 9 March 2026. Further information on NSS is available from: h https://www.nss.nhs.scot/ Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders). NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies