Business & Resource Manager
Pay: Scale O - £25ph (£48,229pa)
Contract: 3-6 month's
Start Date: ASAP
Location: Warwickshire (2-3 days in the office)
Working Model: Full -time
About the Role
Warwickshire Music is seeking an experienced Business & Resource Manager to provide interim support during a key period of operational transition. This senior role forms part of the Warwickshire Music Senior Leadership Team and plays a vital part in the effective and efficient management of all business and resource functions that underpin music education delivery across the county.
The service is currently implementing a new CRM system and this has created challenges across financial processing, teacher payroll, timetabling, contract management, and data reporting. You will work alongside the existing Business & Resource Manager to stabilise core processes, troubleshoot system functionality, and support the successful rollout and long-term optimisation of the platform.
This role is perfect for someone who can quickly understand complex systems, streamline processes, and deliver both immediate fixes and sustainable operational improvements.
Key Responsibilities
1. Support the end-to-end management of all business and resource functions to ensure smooth operational delivery for Warwickshire Music.
2. Collaborate with the Senior Leadership Team, contributing to strategic planning and supporting the development of the Service's financial strategy.
3. Work with Area Leaders to support teacher payroll and timetabling processes, ensuring accuracy and stability.
4. Ensure all business systems, processes, data capture and reporting functions operate efficiently and support high-quality service delivery to schools, children and families.
5. Help ensure the CRM system is used to its full potential, enabling streamlined contract management, payment solutions, data automation, and effective reporting.
6. Drive improvements in business processes across the service, using automation wherever possible to increase efficiency.
7. Maintain consistently high standards of customer service across all business and resource functions.
8. Troubleshoot CRM issues including scheduling errors, backdating problems, and workflow inconsistencies; support both short-term fixes and long-term system configuration.
9. Assist with debt monitoring, financial operations, and wider business management tasks as required.
What We're Looking For
10. Strong operational background in business, finance, or resource management.
11. Proven experience working with CRM or finance management systems, particularly during rollouts or process improvements.
12. Excellent analytical and problem-solving skills with the ability to diagnose operational issues and deliver effective solutions.
13. Experience delivering business process improvements, automation, and workflow optimisation.
14. Confident working at a senior level, with the ability to collaborate across teams and engage with a variety of stakeholders.
15. Strong organisational and communication skills, with a commitment to delivering high-quality customer service.