Job Title: Senior Fulfillment Specialist
Corporate Title: Officer
Location: Bromley & Chester
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
The Team
The team operates within a highly collaborative and supportive culture, with a strong focus on knowledge sharing, continuous improvement, and delivering best‑in‑class client outcomes. The team sits within a broader global organisation, providing exposure to stakeholders across EMEA, and partner groups in the US and APAC. It supports EMEA onboarding for Corporate Banking clients using our treasury and cash‑management solutions.
Role Description
This role is the first point of contact for Treasury clients submitting implementation requests for treasury, cash management, card, merchant, and depository products via email and phone. Responsibilities include handling end‑to‑end processing for moderately complex implementations and ensuring engagement of internal partners.
Responsibilities
* Implement treasury products and solutions for clients.
* Take ownership of the end‑to‑end resolution of projects.
* Conduct research using various bank systems to provide thorough and accurate responses to client enquiries.
* Respond to enquiries received from clients and Sales partners.
* Resolve conflicts while appropriately escalating concerns that may jeopardise client experience.
Qualifications
* Highly organised and able to manage complex projects.
* Excellent customer service skills, both oral and written.
* Ability to build relationships with clients and internal stakeholders.
* Capacity to work in a fast‑paced, high‑volume environment.
Benefits of Working at Bank of America
* UK private healthcare for you and your family, plus an annual health screen with the option to purchase a screen for your partner.
* Competitive pension plan, life assurance and group income protection cover.
* 20 days of backup childcare including access to school holiday clubs and 20 days of backup adult care per annum.
* Ability to change core benefits and select flexible benefits such as a wellbeing account, travel insurance, critical illness cover, etc.
* Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
* Access to an Employee Assistance Programme for confidential support.
* Ability to donate to charities directly through payroll, with the bank matching contributions.
* Access to Arts & Culture corporate membership and discounts to UK cultural institutions.
* Opportunities to volunteer in local community, develop new skills and work with diverse groups of people.
Equal Opportunity Employer
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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