Overview
Our client is looking for a Customer Service Coordinator who can be an asset to the existing team. This role involves a large amount of paperwork, emails, processing of orders, stock checking and more. Operating out of offices near to Watford, the client is seeking a self-motivated, personable individual who is happy taking ownership of accounts from order to dispatch to invoice, liaising with the warehouse and performing some very basic repairs (full training given).
Responsibilities
* Handle paperwork, emails, and processing of orders.
* Check stock levels and liaise with the warehouse to ensure timely dispatch.
* Take ownership of accounts from order to dispatch to invoice.
* Coordinate basic repairs with on-site support (training provided).
* Respond to client enquiries by phone or email and provide satisfactory service.
* Maintain an in-house CRM system and be IT literate with Microsoft Excel at an intermediate level, including use of formulas.
* Multi-task in a fast-paced environment with multiple ongoing activities.
Qualifications/Requirements
* Intermediate-level Microsoft Excel skills, including formulas.
* Comfortable dealing with client enquiries by phone or email.
* IT literate and able to learn the in-house CRM system.
* Ability to multitask and manage multiple priorities.
* Willingness to liaise with the warehouse and perform basic repairs (training provided).
Benefits and Details
* Salary: £26,000 – £28,000 per annum.
* Free parking on site.
* Product discounts offered.
* Working hours: Monday to Friday, 37.5 hours per week.
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