About the role
As a Software Engineer within the Centrica Field Operations Platform, you will play an integral role on the team responsible for enhancing our ability to forecast and schedule colleague availability to effectively meet customer demand. This involves ensuring engineers with the appropriate skill sets are dispatched efficiently to customer locations.
Day to day
* Design, build, test, and maintain high‑quality software solutions across the Field Operations Platform.
* Deliver well‑structured, secure, and maintainable code that meets agreed functional and non‑functional requirements, adhering to established engineering standards and best practices.
* Work as part of a cross‑functional squad, collaborating closely with Product, QA, Architecture, and Operations to deliver customer and business outcomes.
* Participate in code reviews, design discussions, and technical refinement sessions, providing constructive input and learning from others.
* Own the quality of your work through automated testing, peer review, and proactive defect resolution.
* Support the operation of live services by contributing to incident investigation, root cause analysis, and ongoing platform improvements.
* Continuously improve your technical skills and understanding of the platform, tools, and domain, applying a growth mindset to both delivery and learning.
* Follow security, compliance, and data protection requirements, ensuring customer and business data is handled responsibly.
* Take ownership for delivering agreed work items to a high standard, raising risks and blockers early, and contributing positively to team delivery.
Key Stakeholders
Software Engineering Managers, Principal Software Engineers, Product teams, Security teams, Infrastructure teams
Problem Solving & Decision Making
* Applies strong technical and product judgement to evaluate trade‑offs and make decisions that optimise customer impact, performance, reliability, and development efficiency.
* Owns technical decisions relating to application development, while influencing architectural and strategic decisions across the broader product space.
* Uses data, analytics, insight, and automated testing outputs to inform decisions and prioritise improvements.
* Operates within established engineering, security, privacy, and governance frameworks, while helping to refine them to support faster, safer delivery.
* Makes timely decisions that balance innovation with risk, enabling the team to deliver value quickly without compromising quality.
* Applies judgement and engineering expertise to validate automated outputs, ensuring accuracy, safety, and ethical use.
* Focuses on principles such as robustness, privacy, maintainability, and customer trust, without tying the role to specific technologies that may change over time.
What We Need From You
* Demonstrated experience working as a software engineer within a cross‑functional delivery team in a modern product or platform environment.
* Working knowledge of modern software engineering practices including source control, CI/CD pipelines, automated testing, and code review.
* Experience writing secure, maintainable and well‑tested code, with an understanding of non‑functional requirements such as performance, resilience and scalability.
* Familiarity with cloud‑native concepts such as event‑driven architectures, asynchronous processing and managed services.
* Experience supporting live services, including participation in incident investigation, defect resolution and continuous improvement activities.
* Understanding of security, data protection and compliance principles relevant to customer platforms and enterprise systems.
* Ability to analyse problems, troubleshoot issues and contribute to technical solutions with appropriate guidance.
* Strong communication skills, with the ability to collaborate effectively with engineers, product managers, QE and other stakeholders.
Hands on experience in
* C#
* C# Entity Framework
* APIs / web services
* Plugins (Dynamics)
* JavaScript
* HTML
* Dynamics 365, Dataverse
* Workflow Assemblies
* PCF Controls
* Fetch XML
* Web Resources
* Power Apps, Power Automate
* Azure Functions, Logic Apps
Core Competencies & Technical Skills (AI and emerging technology)
* Designs, integrates and operates AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents.
* Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
* Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
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