Customer service, strong administration skills, sales order processing, scheduling engineers
Your new company
An opportunity to work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors.
Your new role
My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience.
* Accurately process customer orders and maintain records using internal systems.
* Take payments over the phone securely and in line with company procedures.
* Schedule service and installation appointments for engineers
* Respond to customer enquiries via phone and email, providing timely and helpful support.
* Liaise with internal departments to ensure seamless service delivery.
* Maintain detailed documentation and ensure data accuracy across all customer interactions.
* Build strong relationships with customers, ensuring satisfaction and repeat business.
* Support the wider customer service team with administrative tasks and ad hoc duties
What you'll need to succeed
* Proven experience in a customer service or administrative role
* Strong communication skills
* Excellent attention to detail and organisational abilities.
* Confident in handling payments and working with CRM/ERP systems.
* Ability to multitask and prioritise in a fast paced environment
* A proactive, team oriented approach
* Previous experience in sales order processing is desirable.
What you'll get in return
28 days holiday
Pension
Progression Opportunities
Parking on-site
Annual Salary Review
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4724320