Job Description
Senior Housing Officer - Woodford Green(Temporary, 36 hours per week)Umbrella rate of pay: £20.58 per hour
Job Summary:We are currently seeking an experienced Senior Housing Officer to support the Housing service based in Woodford Green.
Key Responsibilities:
* Manage activities, resources, people, and information to exceed performance targets and meet strategic objectives.
* Motivate, develop, and support teams of Housing Officers as neighbourhood champions.
* Monitor and control team budgets in accordance with policy and financial regulations.
* Collaborate with other departments to support neighbourhood plans and ensure their importance is recognized across the council.
* Oversee case management in areas of nuisance and Anti-Social Behaviour, developing strategic links with relevant agencies.
* Ensure a culture of customer focus is embedded in the work of all officers.
* Provide effective responses to residents’ and members’ complaints and queries.
* Ensure compliance with the Council’s tenancy agreement and leasehold clauses.
* Work with partners to address vulnerability issues and provide support for residents with additional needs.
* Implement and monitor the Council’s strategies and policies relating to equality and diversity.
* Ensure compliance with Health and Safety legislation and relevant policies.
Requirements:
* Eligibility to work in the UK.
* Confidentiality Agreement.
* Criminal Convictions Declaration.
* 3 years of references/work history.
* Strong leadership and team management skills.
* Excellent communication and stakeholder management abilities.
* Experience in housing management and customer service.