Responsibilities
* To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
* Identifying selling opportunities and acting on these
* To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
* To ensure that stock is controlled and merchandised to Company standards at all times
* To assist with promotional set up
* To ensure that the premises are safe and secure at all times
* To comply with the Company regulations with regard to cash handling and administration
* To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
* Any other duties relevant and related to the post
Qualifications
* Maths and English GCSE Grade C or above or equivalent
Skills & Experience - Essential
* Three months previous experience in a retail environment
* Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
* Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
* Ability to actively sell to customers
* Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
* Good standard of dress and appearance - clean and well groomed
* A good team player with the ability to work in a team environment
* Interest and/or knowledge of wine
* Previous experience of cash handling
* Previous experience of stock handling and control
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