We're looking for an organised and enthusiastic Summer Rental Customer Advisor for our Heathrow Car & Van Rental branch.
We offer:
* 33 days' annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* Extensive training
* Enhanced maternity and paternity leave
* ...and much more
Hours
Full time: 45 hours per week, 5 days out of 7 and alternate weekends
About the role
As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
1. Delivering a consistently excellent level of customer care, both face to face and on the telephone
2. Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
3. Handling customer complaints and queries
4. Monitoring and controlling expenditure
5. Running daily reports and ensuring they're acted on
6. Helping to promote the branch and a positive customer experience
7. Occasionally covering at other branches w...