Capital on Tap
Capital on Tap is a financial platform that offers a business credit card, SME spend management, savings product, and other tools designed to help small businesses.
Location: Brighton – 4 days a week in the office.
The Role
Junior IT Support Engineer – assisting users with computer hardware and software issues, handling user account and hardware setups, hardware installations, business application support, and basic IT-related issues on‑site.
Responsibilities
* Respond to user support requests in person, via the service desk platform (Jira), instant message (Slack), and video call.
* Act as a first responder with the Service Desk team to address common and minor issues.
* Triage service tickets to other members of the IT Services team.
* Contact users to understand the nature of the problem.
* Support bespoke core business applications.
* Troubleshoot hardware and software issues.
* Install and maintain hardware and computer peripherals.
* Install and upgrade operating systems and computer software.
* Set up office equipment and assist with office and team relocations.
* Set up new equipment and accounts for new joiners.
* Assist with the management and maintenance of user accounts across multiple platforms.
* Assist with maintaining the asset register.
* Provide feedback on processes and help improve these based on prior experience.
About you
* Exposure to business application support and/or IT support functions within a structured environment.
* Knowledge of popular operating systems, software applications, and remote connection systems.
* Familiarity with Microsoft Windows 10/11, Azure Active Directory, Google Workspace, Slack, Jira, Office 365, Mac OS.
* Ability to learn new skills and technologies.
* Willingness to travel and work after hours when necessary.
* Participation in an on‑call rota covering out‑of‑hours support.
* Excellent interpersonal, written and verbal communication skills.
Diversity & Inclusion
We welcome applications from anyone who shares our commitment to inclusivity.
Benefits
* Private Healthcare including dental and opticians services.
* Worldwide travel insurance.
* Anniversary rewards (£250, £500, £750, 4‑week fully paid sabbatical).
* Salary Sacrifice Pension Scheme up to 7% match.
* Octopus EV Salary Sacrifice Scheme.
* 28 days holiday plus bank holidays.
* Annual Learning and Well‑being Budget.
* Enhanced Parental Leave.
* Cycle to Work Scheme.
* Season Ticket Loan.
* 6 free therapy sessions per year.
* Dog Friendly Offices.
* Free drinks and snacks in our offices.
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