Job Description
Location: Unit 10, Rink Drive, Swadlincote, DE11 8JL
Job Type: Full-Time
Salary: £13.00 - £13.50PH
About Us
We’re a long-standing, family-run business proudly serving Derbyshire and Nottinghamshire. As the region’s leading care provider, we’re committed to supporting our local community by offering trusted, high-quality mobility products and services. From walkers and wheelchairs to stairlifts and digital Lifeline alarms, our goal is to make everyday life safer, easier, and more comfortable for those who need it most.
The Role
We’re looking for a friendly and motivated Store Supervisor to join our Mobility Retail team. You'll lead day-to-day operations in the shop, support customers with compassion and care, and ensure our store remains a welcoming space for those looking to maintain their independence.
Key Responsibilities
1. Supervise daily store operations, ensuring excellent customer service at all times
2. Support a small retail and care team, delegating tasks and mentoring team members
3. Engage with customers in a warm, respectful manner—understanding their needs and guiding them to the right products or services
4. Maintain high standards of merchandising, cleanliness, and stock management
5. Support the ordering, pricing, and displaying of stock
6. Assist with minor product demonstrations (e.g., showing how to safely use mobility aids)
7. Promote and explain our Lifeline and care-related services to customers and their families
8. Handle customer enquiries, returns, and issues professionally and efficiently
9. Ensure all health & safety and safeguarding standards are met in-store
Requirements
About You
10. Retail or supervisory experience (mobility or healthcare retail preferred, but not essential)
11. A genuine desire to help people and make a positive difference in the community
12. Excellent communication and interpersonal skills
13. Calm, patient, and supportive—especially with older or vulnerable customers
14. Organised and proactive, with good attention to detail
15. IT literate and comfortable using EPOS and stock systems
16. Reliable and flexible, with a hands-on attitude
Benefits
What We Offer
17. A rewarding role where you truly make a difference in people’s lives
18. Supportive, family-run working environment
19. Training on mobility products and services (no prior knowledge needed)
20. Opportunities for progression within our growing care business
21. Staff discount on mobility products
22. Company pension and holiday allowance
Join us and be part of a team that supports independence, dignity, and care in your local community.
Requirements
About You Retail or supervisory experience (mobility or healthcare retail preferred, but not essential) A genuine desire to help people and make a positive difference in the community Excellent communication and interpersonal skills Calm, patient, and supportive—especially with older or vulnerable customers Organised and proactive, with good attention to detail IT literate and comfortable using EPOS and stock systems Reliable and flexible, with a hands-on attitude