At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field and our various different UK office locations. Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM, ERP or other commercial IT based systems? Our RTR brand, which is part of the dormakaba UK group, is looking for a Temporary Customer Support Coordinator to join us at our Wakes Colne branch near Colchester, Essex, for a 9 month contract, starting immediately A job that matters: Your Tasks Our Customer Support Coordinators have a really important role in our business, taking orders and queries from our customers and ensuring that the parts and products are dispatched to them quickly and efficiently. You will join a small, collaborative and supportive team, who take a lot of pride and ownership in what they do. They are always busy, but also willing to help each other to achieve the department goals. The team is based in modern offices on the outskirts of Wakes colne. Orders come in via email or over the phone, we need attention to detail and accuracy to make sure our customers are kept happy. As part of the role you may be required to deal with other elements such as customer credit enquiries, stock queries and various other elements relating to our door hardware products, although product training will be given where nessecary. This is a 9 month, maternity cover contract until July 2026 - Part Time Hours may be available to a suitable candidate An experience that matters: Your Skills * Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy * Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders * Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial * Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers A workplace that matters: Our offering We care for our employees and so as well as an attractive salary offering, we also provide the following benefits: * 25 Days Annual Leave Bank Holidays * Holiday Purchase Scheme (buy up to 3 additional days across 12 months) * Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%) * Life Assurance * Healthcare Support, including an Employee Support and Assistance Programme * Health & Wellbeing App inc. Digital GP Service * Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees * Employee Discounts scheme Interested? Follow the link to apply online. We look forward to hearing from you