Job Title
Events Operations Manager
Job Description
As the Events Operations Manager, you will work closely with the Director of Events Operations and the Operations Manager to ensure the smooth day-to-day running of our tradeshows behind the scenes. Your role involves identifying bottlenecks and proactively addressing them, managing the strategic setup of Events Operations.
Responsibilities include:
* Ensuring all activities by Events Operations align with the Team KPIs and Objectives.
* Collaborating with the Regional Lead (Event Manager) to ensure the level and quality of service meet internal customer satisfaction.
* Working with the Customer Insights Manager to ensure the Events Tools portfolio provides relevant data.
* Managing relationships with agencies and suppliers related to this role.
* Evaluating our portfolio of event-related tools (such as lead capturing, appointment scheduling, on-booth tracking) and proposing suitable alternatives in collaboration with stakeholders.
* Understanding the full tooling landscape, training staff on these tools, and supporting events as needed.
* Presenting information on supported tools to large international audiences via Teams calls.
* Managing large, customer experience-related projects outside of Events Management.
Ideal candidate profile:
* Over 5 years of experience in Events and Tradeshow management.
* Proven experience in end-to-end tradeshow management within a large corporation.
* Ability to remain calm and effective in high-pressure situations.
* Hands-on experience with event tools (e.g., lead capturing platforms like Cvent).
* Experience in Pharmaceutical or Healthcare sectors is a plus.
* Excellent communication skills.
* Project management experience.
* Fluency in English (spoken and written); additional languages are a bonus.
* Flexibility to work outside regular hours when necessary.
* Experience managing senior stakeholders and people management skills.
* A background in Hospitality is advantageous.
Work environment:
* Office-based role requiring at least 3 days per week onsite.
* Onsite roles require full-time presence at company facilities.
* Field roles are primarily outside the main facilities, at customer or supplier locations.
About Philips:
We are a health technology company committed to accessible healthcare for all. Join us to make a meaningful impact in people's lives. Learn more about our business, our history, and our purpose. If interested, apply even if you don't meet all the criteria; you might be the right fit for this or other roles. Discover our impact culture here.
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