Are you an experienced payroll professional looking for a senior role within a dynamic NHS environment? We have an exciting opportunity for a Senior Payroll Officer to join our team and play a key part in delivering a high-quality payroll service to our partner organisations.
Responsibilities
- Provide an accurate and timely payroll service on behalf of our partner organisations.
- Ensure all payroll processes comply with statutory requirements and NHS national terms and conditions of service.
- Deputise for the Payroll Operations Service Manager, taking responsibility for managing and organising the day‑to‑day work of the Payroll Operations team.
- Occasionally deputise for the Customer Service Manager.
- Perform at a senior level across all aspects of payroll, demonstrating expertise and leadership.
- Review and analyse incoming information to ensure accuracy and completeness, liaising with client organisations and managers to resolve queries.
- Deputise in planning, organising and allocating work within the Payroll Operations and Customer Service teams to ensure timely and accurate payment of salaries, adhering to statutory and BACS deadlines, inline with Terms and Conditions.
- Process weekly and monthly payrolls in line with best practice; maintain real‑time knowledge of payroll procedures. Approve and amend contractual changes via ESR, calculate and process manual payments, and implement recovery actions where required.
- Coordinate workload and staff absences to maintain service delivery.
- Review payroll transactions and outcomes, identifying and correcting errors, including gross‑to‑net adjustments and late changes with minimal risk.
- Investigate and resolve complex payroll queries, calculate complex payments, and check the accuracy of Payroll Officers' work.
- Provide training and specialist expert advice to colleagues and managers, ensuring compliance with Agenda for Change and policies.
- Maintain high standards of customer care, handling sensitive queries with empathy. Record all enquiries for audit and trend analysis.
- Maintain and develop comprehensive knowledge of statutory regulations, NHS Terms and ESR systems.
- Identify process improvements, ensure confidentiality of records, and provide cover across teams as required.
Qualifications
- Strong knowledge of payroll legislation and NHS terms and conditions.
- Proven experience in payroll operations, ideally within a large or complex organisation.
- Excellent organisational and leadership skills.
- Ability to work accurately under pressure and meet strict deadlines.
Benefits and Values
Everything we do is underpinned by our core values:
- We Care – we act with respect and empathy, always valuing differences.
- We Listen – we understand people's views and respond to their individual needs.
- We Deliver – we develop and provide excellent services and support our partners.
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives.
Benefits include:
- Increase mileage rates for > 3500 miles per year.
- A wide range of health and wellbeing support packages.
- A range of internal and external development and learning opportunities.
- Many more.
We are proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
