Overview
Join to apply for the Housekeeping Trainer role at Merlin Entertainments.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY. Hours: Full time, fully flexible, any 5 days out of 7 including weekends and bank holidays. Contract Type: Permanent, hourly paid, variable hours.
Our Hotel Housekeeping Team looks after our three resort accommodations, delivering a high standard of cleanliness, excellent guest interactions and efficient, timely room turnarounds. The Housekeeping Trainer will ensure that our new starters receive all of the training they need to deliver on our guest SLAs, supporting our guest KPIs. The aim of this role is to consistently improve the performance and skill of our workforce, both new starters and existing team members.
You’ll be exceptionally organised and confident to deliver both theoretical and practical training sessions, driving high standards from day 1 of a new starter’s employment. You’ll lead the team, give feedback from room inspections to probation reviews, manage performance improvement plans and maintain training records.
Pay Range: GBP £13.20/Hr.
Responsibilities
* Deliver training to new team members, existing team members and, when required, team managers. Training can be 1-2-1 or in a group setting.
* Provide firm but fair feedback, maintain an approachable persona, and command high-quality work from trainees.
* Organise training records, conduct room inspections, and participate in probation reviews and performance improvement plans.
Qualifications & Experience
* Previous experience in a Housekeeping Room Attendant role is essential
* Previous experience as a Housekeeping Team Leader is advantageous
* Ability to deliver training to individuals and groups
* Good communication, organisational skills and attention to detail, with a focus on Health & Safety
Benefits
* Pay of £13.20 per hour
* 40% discount off LEGO sets and products on the online LEGO Store
* Merlin Magic Pass: 20 free tickets for you, your family and friends
* 25% discount in Merlin retail shops and restaurants
* Staff discount codes for Merlin Annual Passes
* Pro rata holiday allowance based on 28 days full-time equivalent
* Private pension scheme
* Life assurance scheme
* Employee assistance programme
* Access to Perks at Work with 30,000+ national & local employee discounts
* Free staff parking
* Ongoing training & development
About The LEGOLAND Windsor Resort
We are looking for a Housekeeping Trainer to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, we focus on creating fun, smiles and memories for our guests.
If you have any questions or require reasonable adjustments due to a disability or medical condition, please contact us by email at jobs@legoland.co.uk and a team member will respond.
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