Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary ongoing basis.
📣 Role: Housing Assistant (Temporary Accommodation)
📍 Location: East Edinburgh (Niddrie)
🕒 Hours: Monday to Friday (36 hours per week)
💷 Pay Rate: £14.51 per hour
📅 Duration: Temporary ongoing
🔑 Start Date: Immediate
Please note this post is subject to a Basic Disclosure check at a cost of £25.
⭐ Why Join This Role?
o Be part of a compassionate and dedicated team supporting individuals and families in temporary accommodation across Edinburgh.
o Gain valuable experience within the public sector and housing support services.
o Play a key role in helping vulnerable residents access accommodation, support, and essential services.
o Work within an inclusive and supportive environment with opportunities to build your skills and experience.
🛠 What You’ll Be Doing
o Providing administrative and customer support via telephone, email, and online communication channels.
o Assisting residents with temporary accommodation enquiries, tenancy-related queries, and support requests.
o Supporting the management of accommodation records, referrals, and service documentation.
o Updating client information and processing records accurately using internal systems.
o Liaising with housing officers, support services, and external agencies to ensure residents receive appropriate assistance.
o Handling sensitive and confidential information with professionalism and discretion.
o Supporting the day-to-day operations of the temporary accommodation team through effective administration and record-keeping.
o Communicating confidently, calmly, and empathetically with residents, including those experiencing challenging circumstances.
o Working collaboratively within a supportive team to meet service standards and deadlines.
✅ What We’re Looking For
o Previous administrative or customer service experience within a busy environment.
o Strong IT skills, including accurate data entry and confident use of Microsoft Office packages.
o Excellent written and verbal communication skills.
o A calm, empathetic, and professional approach when dealing with vulnerable individuals and members of the public.
o Strong organisational skills with excellent attention to detail.
o Ability to prioritise workload and work effectively in a fast-paced environment.
o A proactive, reliable, and team-focused attitude.
Desirable:
o Experience within housing, homelessness, temporary accommodation, or local authority services.
o Understanding of housing support or tenancy-related processes.
📢 Interested?
If you’re organised, compassionate, and ready to make a positive impact in your community, apply online today — we’d love to hear from you!