Dual Site Reservation Team Member, London
Client: AccorHotel
Location: London, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: bd83d5d445eb
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description
We believe that having the right personality is more important than industry experience. Smiley, open, approachable - that's how we describe our team. We are looking for someone who fits that profile and can connect with every guest, creating memorable experiences and stays.
Responsibilities include:
1. Organising and maintaining the quality of the room sales service by maximising occupancy and the average rate per room.
2. Collaborating with the Reservation Supervisor, Revenue Manager, and Operations Manager/Assistant GM to pursue high profitability.
3. Establishing excellent relations with customers to ensure loyalty.
4. Maximising department turnover based on occupancy and room pricing.
5. Checking invoicing for no-shows and cancellations.
6. Providing front desk coverage when necessary.
Applicants must have good written and spoken English and previous experience in Reservation/Front Office roles.
Additional Benefits
* Training and development programs
* Discount card for use in Accor hotels worldwide
* Complimentary UK hotel stays (subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee advisory services
* Discounts with partners like Europcar, Merlin Entertainment, etc.
Data Privacy
Personal data collected during your application will be kept for up to six months unless you request its deletion. You have rights under applicable laws, including access, rectification, deletion, and data portability, exercised by contacting the Data Privacy Team at the provided address or email. Full details are available in our Employee Privacy Policy.
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