Responsibilities
Essential:
1. You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently.
2. You will be capturing information and then develop that into knowledge base material.
3. Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary.
Desirable:
4. You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
5. You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.
Qualifications
Education:
6. A degree in a related technology or equivalent experience
Essential competences:
7. Customer-focused with very good listening skills
8. Ability to understand, interpret and communicate complex technical issues
9. A flexible work ethic and enjoys working in a team environment
10. Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.
Desirable competences:
11. Previous customer-related or field-related experience.
12. Experience with Waters’ products and applications or related experience.
Benefits
In addition to salary, we will provide you with flexibility, 25 days' holidays, family-friendly excellent benefits such as attractive employer pension contribution, life assurance, income protection and private medical for all the family, as well as lots of opportunities to grow, develop and contribute.