About The Role To work within the EUC team to build and refresh all end user hardware (Laptops, Desktop, MacBook’s, iPhones and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.
This is an onsite role and requires excellent customer service focus.
1. To respond in a professional, friendly, supportive and timely manner to all customers who contact the Service Centre via telephone, email or in-person
2. Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates, as agreed
3. Act as a liaison for all EUC communication and hand overs and deliver in accordance with agreed timelines
4. Actively and professionally represent the IT Service Centre throughout the organisation
5. Use sound judgment and make decisions that will maximise customer satisfaction
6. Strive to continually improve personal performance in order to achieve team and departmental SLA’s and KPI’s
7. Take responsibility for continuous self-development and own learning, providing outstanding and professional support to all areas of the business
8. Contribute ideas and suggestions for the proactive improvement and effectiveness of the Service Centre delivery
9. Deal with issues with minimum supervision
About You You will have gained the following skills/experience:
Minimum Criteria:
10. Strong customer service skills
11. Strong problem solving skills
12. Strong development and learning skills
Desirable:
13. Experience of Intune
14. Experience supporting iOS Apple devices
15. Experience using hardware building with Microsoft SCCM
16. Demonstrate track record of owning & managing initiatives / projects to completion
About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
As a Motability Operations team member, the benefits you can expect are:
17. Competitive salary and discretionary annual bonus
18. 15% non-contributory pension (9% non-contributory during probation period)
19. Private healthcare
20. 28 days holiday in addition to bank holidays
21. Life assurance
22. Voluntary benefits such as dental insurance and gym membership
23. Cycle to work scheme
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.