Overview
Key Account Manager - Fixed Term Contract at UCAS. 35.00 hours per week. 12 Month Fixed Term Contract. Up to £35,000 plus a Sales Incentive Scheme.
UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education, providing application services for UK universities and colleges, and delivering research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. The organisation aims to deliver a first-class service to all customers and fund charitable activities through UCAS Media, its commercial subsidiary.
About The Role
To help clients achieve their strategic objectives by providing excellent relationship management, service and support. Build and maintain professional customer relationships (Brands Direct and through Agencies), identify value-based solutions to fit business needs, and deliver targeted revenue for a portfolio of high-value accounts within an assigned segment.
Key accountabilities
* To achieve a set revenue target (personal and team) by selling a value-based solution to maximise ROI for the customer and maintain long-term relationships.
* Manage your individual accounts, sales plans and activities to demonstrate value and customer advocacy, with a commitment to visit clients once a week.
* Develop a deep understanding of the customer decision makers’ strategies, priorities and needs and maximise opportunities with customers to drive growth and deliver real value partnerships.
* Have a solid understanding of our propositions to prospect and develop client relationships.
* Understand competitor products and propositions and stay abreast of industry trends.
* Analyse impact from intelligence on sector and competitor activity and provide feedback to senior management and Product teams.
Skills, Qualifications, and Experience
* Significant experience in Sales, Business Development and Account Management with a strong customer focus.
* Strong understanding of a wide range of customer groups with the ability to establish their mission, business model and workflows.
* Detailed relevant market and/or competitor knowledge.
* Strong presentation and interpersonal skills with the ability to communicate at all levels within an organisation.
* Specialist knowledge of a range of selling skills, identifying, developing, and articulating a sophisticated proposition.
* Proven ability to develop and execute a sales execution plan (account plan, territory plan).
* Significant experience in problem solving and ability to understand, articulate, structure, and solve client needs.
* Detailed knowledge of CRM software and admin systems.
* Highly motivated self-starter who can manage their work independently.
* Strong verbal and written communication skills.
* Ability to work under pressure and bring out the best in colleagues.
Package and Benefits
* 12 Month Fixed Term Contract
* Up to £35,000 plus Sales Incentive Scheme
* Purpose-driven work in a charity-led organisation connecting people to education and opportunity
* Internal training, mentoring, and access to industry-recognised certifications
* Hybrid working model with a 35-hour week and flexible contracts
* 30 days annual leave, concessionary leave around Christmas, bank holidays, and the option to purchase additional leave
* Wellbeing support through Perkbox
* Onsite facilities including subsidised gym, café and free parking at Cheltenham office
* Inclusive culture supported by employee networks and Mental Health First Aiders
* Recognition and reward through quarterly schemes and ex-gratia bonuses for exceptional performance
Seniority and Employment
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Education Administration Programs
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