Customer Service Administrator
14.75ph
ASAP Start-temp
St Mary Cray
8.00am-4.00pm-Mon-Fri
Office Based
A leading UK Utilities company based in St Mary Cray requires a Customer Service Administrator to join their team on a temp basis. Excellent opportunity to learn new skills and build on existing.
The role:
* Supporting with customer on-boarding and introduction through telephone and e‑mailing
* Entering and tracking data accurately and updating customers accordingly
* Pre‑Works Communications - on both sides' contractor and customer
* Customer Satisfaction and After care (SC/FC Calls)
* Planning and Scheduling, raising necessary permits and TM with councils and contractors
* Record Keeping daily-using internal systems such as Maximo
The candidate:
* Strong customer service and relationship management
* Must be happy and confident being on the phone daily
* Ability to explain technical processes clearly to non‑technical customers
* Organised, detail‑oriented, and ability to manage multiple jobs at once
* Confident handling customer expectations and resolving concerns
* Ability to work independently and collaboratively with operational teams
* Strong proficiency in MS Office Suite: Excel, Outlook and Teams
* Previous experience using Maximo and BORIS-advantageous not essential
Please send your CV forward if you are immediately available Customer Service Administrator as this role is to start ASAP!
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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