Job Description
Service AdvisorLocation: Warmington, OxfordshireContract: Permanent, Full-timeSalary: £28,000 + Bonus
Enhance service. Drive satisfaction. Be the key to an exceptional aftersales experience.
Join a renowned brand redefining automotive camping luxury, creating bespoke campervans and motorhomes for unforgettable journeys. With expansion on the horizon and a growing customer base, the company is now seeking an experienced and customer-focused Service Advisor to join the team and play a pivotal role in delivering exceptional aftersales service.
As the Service Advisor, you'll be the key point of contact for customers, ensuring that their experience from check-in to vehicle delivery is seamless and of the highest standard. Based in Warmington, you will play an integral role in delivering outstanding service and supporting our growing brand in the luxury campervan and motorhome industry.
Your Role as the Service Advisor:
As the primary liaison between customers and the service department, you'll ensure that customers' concerns are addressed with professionalism and care. You will recommend maintenance services, schedule repairs, and keep customers informed every step of the way. Your ability to handle customer concerns and maintain high satisfaction will be at the heart of the role.
Key Responsibilities:
* Greet customers promptly and professionally
* Understand vehicle concerns and recommend appropriate maintenance and repairs
* Schedule service appointments and prepare repair orders
* Provide accurate cost estimates and timelines for repairs
* Obtain customer authorisation for repairs and communicate with technicians
* Review completed work with customers and explain invoices clearly
* Promote service specials and dealership offerings
* Maintain high levels of customer satisfaction and CSI scores
* Follow dealership policies and procedures with attention to detail
What You'll Bring to the Service Advisor position:
* Previous automotive service, customer service, or sales experience preferred
* Strong communication and interpersonal skills
* Ability to multitask in a fast-paced environment
* Basic knowledge of automotive systems and maintenance
* Proficiency with dealership management systems (DMS) and computers
* Valid driver's license
Ready to join a company where your contribution will be recognised and valued? Apply now to help deliver outstanding customer experiences! All applications are treated in the strictest confidence.
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