Customer Service Advisor
Location: Croydon
Working Schedule: Monday - Friday
Salary: £28358 + Bonus
Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and hygiene products. As part of the Bunzl plc, one of the fastest-growing international distribution and outsourcing groups, we’re able to provide our customers with the most cost-effective and competitively priced solutions for their cleaning and hygiene needs, in addition to the very best in customer service.
The Benefits
• 28 days holiday (including bank holidays that fall on a working day), with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Bunzl Personal Pension Plan
• Personal benefits for Theme park discounts, Cycle to work scheme,Cinema discounts etc.
The Role
We have an exciting opportunity for someone passionate about customer service to join our business to service and deliver customer service excellence to our customer portfolio via telephone, email correspondence. You will also assist in growing and developing new and lapsed customer accounts.
Key Responsibilities
• Deal with all customer issues/queries/requests for product and service information
• Support external Field Sales Managers in service expectations for all customers
• Accurately update and input customer details on to the CRM system
• Proactive outbound calls on a weekly basis to generate growth within our customer database
• Utilise reports for repeat orders, complete gap analysis and review customer trends
Your skills
Excellent Customer Service Skills
Proven track record building and maintaining customer relationships
Positive and professional manner
Excellent communication skills, written and verbal
IT skills
A team player with a collaborative approach
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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