About the Role
We’re looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service. This field‑based role requires ownership of key client relationships, identifying growth opportunities, and driving retention, revenue, and profitability across your portfolio.
Responsibilities
* Manage and develop a portfolio of key customers within a defined territory.
* Deliver against commercial targets including revenue, volume and margin.
* Build and deliver effective account plans to drive growth and retention.
* Identify upsell and cross‑sell opportunities across Whistl services.
* Lead client meetings, reviews and contract renewals.
* Analyse customer data to identify efficiencies and improvements.
* Provide accurate forecasting and support business planning.
* Work closely with internal teams to ensure excellent service delivery.
Requirements
* At least two years’ relevant experience managing a portfolio of clients to a high standard, or an equivalent combination of education, training and experience.
* Good knowledge of the DSA and/or parcel industry.
* Ability to understand and articulate customer needs and requirements.
* Ability to lead face‑to‑face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners.
* Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience.
* Ability to conduct face‑to‑face presentations to customers.
* Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
* Ability to establish and maintain effective working relationships with colleagues, managers and clients.
* Ability to influence at colleague level.
* Ability to prioritise and coordinate multiple work requirements to meet deadlines.
* Full, valid UK driving licence essential.
Benefits
* Competitive annual salary plus up to 40 % commission and bonus.
* Annual leave enhanced with long‑service rewards (financial and leave‑based).
* Company pension.
* Health cash plan.
* Life assurance scheme.
* Critical illness cover.
* Career development opportunities.
* Employee Assistance Programme.
* Company car.
* Access to our prestige benefits and rewards portal.
* Other excellent benefits expected from a market leader.
Desirable
* Occasional overnight stays to meet business requirements.
* University degree or equivalent.
* Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations.
Additional Information
* Extensive use of telephone, video and face‑to‑face communication.
* Regular periods of sitting for extended durations.
* Frequent domestic travel across the UK required.
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