Customer Service Coordinator - New Homes
3-Month Contract
Hybrid
Surrey
* £120-£135/day PAYE (equivalent to £30k-£35k)
* Leatherhead office + Fleet development (occasional site visits)
* Monday-Friday, 8am-5pm | Hybrid: 2 days office (Mon & Wed), 3 days flexible
Looking to use your organisation and people skills in a role where every day makes a difference?
Join a leading FTSE 100 housebuilder as a Customer Service Coordinator, supporting new homeowners and helping deliver a first-class customer journey.
You'll be the friendly first point of contact for residents, managing queries, coordinating defect resolutions, and liaising with contractors to keep everything running smoothly.
What’s on offer?
* ASAP start - interviews happening now.
* Hybrid working (2 core days in Leatherhead office, Monday + Wednesday).
* Exposure to a flagship residential development in Fleet.
* Work with a supportive, professional team.
* Gain valuable experience in property, customer care, and defects management.
* Potential for extension/permanent opportunities.
What you’ll be doing
* Handling customer queries by phone/email with professionalism and care.
* Tracking and coordinating property defects through to resolution.
* Liaising with contractors and on-site operatives.
* Supporting the Customer Service Manager to ensure a smooth homeowner experience.
We’re looking for someone who:
* Is customer-focused, organised, and proactive.
* Communicates clearly and confidently.
* Thrives on problem-solving and keeping projects on track.
* Has excellent phone/email etiquette and attention to detail (Property or housing experience not required - the right attitude matters most!).
If you’re motivated, people-oriented, and keen to step into the property sector, this is a fantastic short-term role with real long-term potential.
Apply today and be part of a company setting the standard for customer excellence in new homes.
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