Job Overview
To support the Customer Service Manager Pre-Despatch, developing and supervising the Client Support Team to ensure they are offering outstanding customer service in a fast paced working environment and providing a continuous professional and dedicated facility for all Client needs.
Key Responsibilities
* Ensuring staff are adequately trained in their role & training records are maintained.
* Managing time & attendance system in the absence of the Client Control Manager, ensuring adequate cover across all shifts.
* Ensuring all client queries dealt with by Client Support are managed in a timely & professional manner.
* Ensuring client reports are accurate & communicated in accordance with agreed timeframes.
* Ensuring all client non conformances are recorded & fed back to the customer & corrective action is taken.
* Supporting 'Investors in Excellence' initiative by examining internal & external processes, with a view to driving improvement throughout the business.
* Ensuring all ISO requirements are fully satisfied & compiled with.
* Supporting the Client Support Manager in the implementation of new policies & procedures.
* Supporting the smooth implementation of new clients into the business and ensuring all staff are fully trained and briefed.
Qualifications
* Other duties as reasonably required.
* Previous Client or Customer Service experience.
* Ability to supervise and support a team.
* Planning & organising skills, high level of numeracy.
* Negotiating skills, ability to influence & steer.
* Excellent communication skills in order to deliver accurate information.
* Ability to work efficiently & accurately under pressure.
* Effectively prioritise workload in order to meet set deadlines.
* Be professional, approachable & helpful to ensure smooth running of the general operation.
* Consumer orientated & customer service driven.
Company Overview
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
Employment Details
Fixed term contract: 12 months to cover maternity leave.
Working hours: Monday to Friday, 08:00-16:30.
Salary: £32,310.13 per annum.
Benefits
* Annual Leave: 28 days, inclusive of bank holidays.
* Pension scheme: contribution of 4% employee and 4% employer.
* Life Assurance: x2 your annual salary.
* Wellness: via Employee Assistance Programme, immediate access to a confidential telephone counselling and legal information service operating 24 hours a day, 365 days a year.
* Eye Care Vouchers: substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition: Employee of the month/year, special recognition and long service awards.
* Everyday discounts: access to over 50 retailer discounts for everyday savings.
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