Job Title: Sales Order Coordinator
About the Role: We are seeking a highly organised and proactive Sales Order Coordinator to play a pivotal role in ensuring the smooth and efficient flow of our supply chain, coordinating outbound deliveries for B2B customers. Reporting to the Director of Buying & Merchandising, you will be the primary point of contact for wholesale customer delivery inquiries.
Key Responsibilities:
Outbound Logistics & Customer Service:
* Coordinate B2B outbound logistics with the fulfilment centre, including order picking, packing, and dispatch, ensuring timely and accurate delivery to customers.
* Act as the main point of contact for wholesale customers, providing professional customer service and addressing logistics and fulfilment queries.
* Process wholesale customer sales orders and returns efficiently, sharing Order Confirmations with customers and managing amendments to orders.
* Prepare and generate Customs export documentation as required.
* Manage, follow, and action specific customer booking-in procedures.
* Liaise with carriers and freight forwarders to generate shipment labels, track deliveries, and resolve any outbound issues.
* Identify and resolve shipping delays, communicating issues effectively to relevant teams.
* Create and maintain a comprehensive wholesale customer shipping document.
* Monitor courier service levels to ensure efficiency and propose improvements.
* Maintain Product Master Data file for Gear & Seasonal apparel with new product required details eg. HS Codes, fabrication, weights, dimensions.
Inventory & General Logistics Support:
* Monitor and reconcile inventory across B2B channels, performing regular checks and adjustments in collaboration with the Inventory & Stock Control Manager.
* Book in salesman’s sample and other ad hoc deliveries.
* Assist in troubleshooting logistics issues, such as delayed shipments escalating as needed.
* Generate reports on outbound metrics (e.g. delivery times, return rates) to monitor performance.
* Maintain accurate documentation for all outbound activities.
* Support cross-functional teams (e.g., sales, merchandising) during seasonal peaks or new product launches.
Reporting Structure:
* Reports to: Director of Buying & Merchandising
* Collaborates closely with the Inventory & Stock Control Manager
* This is an individual contributor role with opportunities for future growth.
Qualifications & Skills:
* Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field is preferred.
* 3-5 years of experience in outbound logistics and e-commerce platforms like Shopify, ideally in a multi-channel retail setting.
* Familiarity with ERP systems (e.g., SAP) and logistics tools for shipment tracking and label generation.
* Intermediate Excel Skills (formula, VLOOKUPs, pivot tables) for reporting and data analysis.
* Strong organisational skills with exceptional attention to detail for managing high-volume tasks, returns, and inventory reconciliation.
* Analytical abilities to monitor performance metrics and improve content or processes based on data.
* Excellent communication skills for coordinating with carriers, platforms, and internal/external teams.
* Flexible and able to manage your own workload, adapting to changing priorities and working to deadlines efficiently.
* Comfortable working via Microsoft Teams & video calls.
* A passion for the outdoors and a willingness to participate in company/community events is a plus.
This position might be right if you:
* Share a passion for the outdoors and the beneficial role it plays in people’s lives.
* Express curiosity and creativity by taking initiative and being resourceful.
* Understand your effect on business targets.
* Make a memorable impact by being approachable and respectful.