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* Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises, Data Centre’s, and Telephone Exchanges.
* Nationwide travel to perform site surveys.
* Installation of Network, Server and Wifi Hardware and associated cabling.
* On-site support at Exponential-e Client premises & Data Centre’s for various clients.
* Technical Remote Hands and break-fix support.
* Network infrastructure cabling and Data Centre patching activities.
* Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.
Key responsibilities for this job:
Field Operations
* Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
* Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
* Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
* Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
* Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
* Perform Hardware upgrades on legacy equipment and re-cable as instructed.
* Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
* Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
* Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
* Maintain a professional and disciplined approach at all times when working within Exponential-e Client Premises, Data Centre’s & Telephone Exchanges.
* Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
* Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
* Show proficiency in physical Remote Hands support if covering Data Centre Technician staff for both internal requirements and our colocation clients.
* Show competency with local policies and procedures of our Clients premises third party Data Centre providers.
* Ensure Data Centres are in a clean and presentable manor at all times.
* Gain understanding of basic support functions within the Data Centre with a view to progress into a Data Centre Technician role and beyond.
* Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.
Knowledge and experience required:
* Well organized and self-motivated with the ability to work alone and as part of team
* Proficient in working with hand held tools preferably cable cutters and crimps.
* Ability to work at height on small to medium step ladders.
* Experience and understanding of delivering excellent customer service.
* Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
* Well-mannered and able to represent the business in a professional manor.
* Excellent written and verbal communication skills.
* Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
* Full UK Driving License
* Some travel will be made by flight or train and covered by company expenses.
Desirable knowledge and experience:
* Experience in Networking, Copper and Fibre Cabling.
* Experience in deploying networking hardware.
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