Join to apply for the Waste and Recycling Executive role at Oxfam
This range is provided by Oxfam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
To provide a first‑class support service to shop teams, donors and customers by responding to and resolving enquiries, complaints and issues that arise in relation to waste and recycling activities for the Retail Network. To monitor and report on SLAs and KPIs and seek opportunities using information from a variety of sources to improve overall service experience, manage efficiencies, and support reduction of costs. To be a first point of contact and liaison point between parties and our contractors and to support Oxfam’s contract “owners” by providing relevant management information as required for ongoing contract management and review meetings. To provide an initial point of contact for the shop network with queries regarding other waste streams including hazardous waste.
What we are looking for
We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
* Strong understanding of customer service requirements
* Ability to build confidence, rapport, respect and understanding through a variety of communication mechanisms
* Strong IT knowledge & use of excel & reporting systems
* Strong IT/database/technology skills and ability to use initiative to learn new skills & self‑teach in a rapidly changing communications environment
* Ability to interpret and use significant quantities of information with proven time management, organisational skills, flexibility and attention to detail
* Ability to manage a varied workload in a fast‑paced environment of changing priorities – achieving both quality & response time targets.
* Ability to work closely with others as part of a team, briefing & supporting other team members
Benefits
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in‑house courses, e‑learning modules, on‑the‑job learning opportunities, coaching and mentoring, and much more.
How to apply
As part of your online application, please upload your up‑to‑date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.
EEO and safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, we will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the applicant confirms understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
About Oxfam: Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.
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