Relationship Support Consultant
Contract type: 12 Month FTC
Location: Edinburgh / Alderley Edge
Working style: Hybrid 50% home/office based
We’re looking for a Relationship Support Consultant to join our Distribution team in the Chief Commercial Office on a 12 month fixed-term contract. You’ll play a key part in protecting and developing our relationships across the UK financial adviser market by providing expert technical and sales support, helping colleagues and advisers get the best from our propositions, and spotting opportunities to grow sustainable new business.
You’ll work closely with Business Development Managers and wider stakeholders to deliver great service and strong customer outcomes, supporting our purpose of helping build financial resilience, moving fairly to a sustainable world, and strengthening the mutual choice for customers.
About the role
* Provide responsive technical and sales support to advisers and internal colleagues, helping them understand and use our propositions effectively
* Build and maintain strong relationships with advisers, acting as a trusted partner to improve outcomes and service experience
* Use MI and adviser insights to identify trends, support account planning and help prioritise opportunities
* Support central sales campaigns, partnership events and product/tool demonstrations (including screen sharing where appropriate)
* Keep adviser relationship records accurate and up to date in CRM, ensuring key interactions and actions are captured
* Triage and resolve adviser queries, collaborating with the right teams to deliver timely, compliant solutions
* Identify and share potential new business opportunities with Business Development colleagues.
About you
* Experience in a sales support, relationship support or customer service role within financial services (or a closely regulated environment)
* Confident communicating complex information clearly and professionally across phone, email and other channels
* Strong relationship-building skills with a customer-first mindset and focus on good outcomes
* Able to interpret and use MI to spot trends, prioritise work and support decision making
* Comfortable learning and supporting adviser-facing systems and tools (including CRM), with strong attention to detail
* Organised, proactive and able to manage multiple priorities in a fast-paced environment
* Curious and commercially aware, with the confidence to spot and share sales opportunities.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.