Tenancy Services Co-ordinator needed in Kirkby in Ashfield, £13.68ph PAYE - Reference: OR20458 Main Purpose of Job: To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management. Responsible to: Tenancy Services Team Leader Main Responsibilities / Accountabilities: The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management. Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews. To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal. To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services. As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service. To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required. To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section. Assist with the review and refurbishment of Sheltered Schemes. To provide support/cover for the Lifeline Service during periods of absence and assist other sections, as and when required. To collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information. General administrative tasks such as photocopying, printing, word processing and minute taking. Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required. Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information. Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money. This is a full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.