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HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role
To ensure the efficient and effective servicing of Multinational Programmes on behalf of the HDI Group Global Network, UK and Ireland Branch. This includes acting within agreed operational and underwriting authorities and data quality standards, both internal and external.
This role would suit an individual with previous administrative, processing or operations experience, with some exposure to insurance or someone looking to return to the industry.
Key accountabilities
* Responsible for data quality and integrity of underwriting and operations data:
o Ensure that all data is recorded promptly and accurately within the requisite systems; including, but not exclusively Geras, Pool Re, Global Network Portal, One Flow, IP Web, Elto, ARGOS, E-Accounting
* Ensure maintenance of accurate electronic records for auditing and regulatory purposes
* Work with the credit controllers to ensure correct and swift money movement and resolve any queries.
* Assist with the instructing of bound programmes to the Global Network, ensuring they are clear and completed in a timely manner.
* Keep abreast of market intelligence in respect of local regulation, local practice and corporate directives that may impact / conflict with the procedures of the Global Network business model.
* Assist in ensuring International Programmes adhere to set KPIs and SLAs.
* Support policy and premium tracking to ensure timely collection of premiums and policy issuance
* Assist Underwriters with Premium Allocation calculations and any other tasks as necessary within the given parameters.
* Build relationships with key stakeholders to enhance communication, collaboration, knowledge sharing and develop mutually beneficial solutions to the servicing of business
Skills & experience
* Understanding of insurance cover and the terminologies used, across multiple lines of business (desirable)
* Ability to work with many teams
* Well organised and structured in their approach
* Ability to organise own workload effectively to meet service standards
* Strong analytical and problem solving skills with accuracy and high attention to detail
* Proficient knowledge of Excel, MS Word, and accounting applications
* Drive innovation and support the company with implementing change and development
Other
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
Entry Level - International Programmes Coordinator
What qualifications do you need?
To take part in our apprentice programmes, you are required to have A Levels or equivalent (Grade B or above) and GCSE Maths and English (Grade 4 or above).
What could you be doing?
Our Insurance Apprenticeship Programme will see you working in teams across both the Lloyd’s Corporation and the Lloyd’s market. Within the Corporation you could be working within our Innovation Lab, testing new concepts, ideas and products or, you could be in our Market Intelligence team, helping to provide analysis of the world’s insurance industry from a geographic perspective. Within the market, you could be working across the full insurance life‑cycle in either broking, underwriting or claims.
What qualification will you gain?
You will also work towards the Level 4 Insurance Professional apprenticeship standard, an important step on the road to completing the CII diploma qualification.
Key Responsibilities
* Contributing to the management of portfolio performance through the analysis of results, supporting the execution of our selection and pricing strategies and providing recommendations that will drive continuous performance improvement, contributing to meeting or exceeding our financial plans.
* Working alongside the Product Performance Analysts within the team, where appropriate providing them with direction and support to improve their knowledge and utilising their skills to support the delivery of our strategic goals.
* Providing input to the development of our underwriting appetite for our product(s) based on your view of the market to take advantage of market opportunities.
* Supporting the Team Leader and Operations Manager to create a high-performance culture by demonstrating role‑model behaviours.
* Where appropriate, working with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance
* Always aiming to get things right first time, achieving the agreed levels of quality
* Act as our first line of defence. Understand and adhere to the zero-tolerance fraud strategy by identifying and referring potentially fraudulent activity to the Policy Validation Unit within the required timeframe.
* Having significant awareness of and ensuring adherence to all regulatory requirements, guidelines and working practices – both internally and externally.
* Understand and adhere to the complaint handling process, attempting to resolve complaints informally whenever possible and referring any unresolved complaints to the escalation point or Customer Relations within the specified timeframe.
* Proactively seeking to learn and develop to ensure the best possible performance.
* Support and actively demonstrate through behaviours, interactions and appearance, the high-performance culture IQUW aspires to develop.
* Achieve personal performance targets and work collaboratively with others to deliver against our combined key metrics, business objectives and strateg
Essential Skills and Qualifications
* An ability to understand underwriting strategy and risk appetites and ability to operate within these.
* Developing strong technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s)
* Underwriting, risk selection and pricing skills which will ensure that we optimise the financial performance of a range of product propositions in a complex and competitive market.
* Good commercial awareness that allows you to identify and take advantage of market opportunities.
* Possess an ability to understand pricing practises and methodologies, with the ability to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models. Experience in these practises is a positive, but not a requirement.
* Interpersonal skills which will allow you to build and maintain relationships. Being able to articulate what a mutually beneficial relationship looks like and being comfortable having at times challenging conversations with our broker partners.
* Knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market
Skills for the Intern (A&M)
* Project Delivery: Support senior professionals in all aspects of project delivery, including preparation of presentations, process coordination and client deliverables.
* Client Interaction: Participate in client meetings and maintain professional relationships with clients and investors.
* Industry Research: Perform in-depth research on financial institutions, industry trends, market data, and regulatory changes.
* Team Collaboration: Work closely with senior professionals, colleagues in other divisions, and external partners to promote our “One A&M” proposition, support project delivery and help teams deliver outstanding results for our clients.
Qualifications for Intern (A&M)
* Currently pursuing a Bachelor’s or Master’s degree
* Strong (quantitative and qualitative) analytical and problem-solving skills
* Excellent verbal and written communication skills
* Proficient with Excel, Word and PowerPoint
* Interested in a career within Financial Services (Insurance) or Consulting
Key Responsibilities (ERS)
* Contributing to the management of portfolio performance through the analysis of results, supporting the execution of our selection and pricing strategies and providing recommendations that will drive continuous performance improvement, contributing to meeting or exceeding our financial plans.
* Working alongside the Product Performance Analysts within the team, where appropriate providing them with direction and support to improve their knowledge and utilising their skills to support the delivery of our strategic goals.
* Providing input to the development of our underwriting appetite for our product(s) based on your view of the market to take advantage of market opportunities.
* Supporting the Team Leader and Operations Manager to create a high-performance culture by demonstrating role‑model behaviours.
* Where appropriate, working with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance
* Always aiming to get things right first time, achieving the agreed levels of quality
* Act as our first line of defence. Understand and adhere to the zero-tolerance fraud strategy by identifying and referring potentially fraudulent activity to the Policy Validation Unit within the required timeframe.
* Having significant awareness of and ensuring adherence to all regulatory requirements, guidelines and working practices – both internally and externally.
* Understand and adhere to the complaint handling process, attempting to resolve complaints informally whenever possible and referring any unresolved complaints to the escalation point or Customer Relations within the specified timeframe.
* Proactively seeking to learn and develop to ensure the best possible performance.
* Support and actively demonstrate through behaviours, interactions and appearance, the high-performance culture IQUW aspires to develop.
* Achieve personal performance targets and work collaboratively with others to deliver against our combined key metrics, business objectives and strateg
Essential Skills and Qualifications (ERS)
* An ability to understand underwriting strategy and risk appetites and ability to operate within these.
* Developing strong technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s)
* Underwriting, risk selection and pricing skills which will ensure that we optimise the financial performance of a range of product propositions in a complex and competitive market.
* Good commercial awareness that allows you to identify and take advantage of market opportunities.
* Possess an ability to understand pricing practises and methodologies, with the ability to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models. Experience in these practises is a positive, but not a requirement.
* Interpersonal skills which will allow you to build and maintain relationships. Being able to articulate what a mutually beneficial relationship looks like and being comfortable having at times challenging conversations with our broker partners.
* Knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market
Skills for the Velonetic Apprenticeship (Bid & Proposal Coordinator)
* Review customer tender documents, extracting and sharing critical information for the wider team.
* Schedule and organise bid‑related meetings, including preparing agendas and taking notes.
* Capture and track actions and work with team members to close them.
* Maintain the bid calendar to ensure deadlines, reviews, and submission dates are tracked accurately.
* Format proposal documents to ensure they meet customer requirements and internal quality standards.
* Upload and organise content in shared drives or document management systems.
* Liaise with contributors across the business to gather inputs, chase outstanding tasks, and clarify requirements.
* Assist senior bid coordinators or managers with preparing final submission packs.
Entry Requirements (Velonetic)
* 5 GCSEs grade 4 and above, including Maths and English
* 3 A Levels grade C and above (or equivalent), including at least one essay-based subject
Qualifications (Velonetic)
* Level 3 Bid & Proposal Coordinator apprenticeship
* Level 4 Insurance Professional apprenticeship standard
Qualifications (A&M Intern)
* Currently pursuing a Bachelor’s or Master’s degree
* Strong (quantitative and qualitative) analytical and problem-solving skills
* Excellent verbal and written communication skills
* Proficient with Excel, Word and PowerPoint
* Interested in a career within Financial Services (Insurance) or Consulting
Skills for the Tokio Marine HCC Apprenticeship
* Understanding the risks a customer can face and how our products and services can support them
* Assessing what could go wrong for a customer and how we make sure we charge them the right amount to ensure we have enough funds available to support them when they need us
* Review what kinds of situations need to be covered and make sure our policy is worded to provide the right protection
* Building relationships and developing your negotiation skills to work with our customers and partners
* Working with experienced underwriters who will support you and help you navigate a dynamic and rapidly changing insurance market
Qualifications (Tokio Marine HCC)
* Minimum of three A Levels at A*-C (or equivalent)
* Minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
* Full right to work and reside in the UK – due to apprenticeship funding regulations, we cannot accept applications from those who require sponsorship to work in the UK. You must have resided in the UK for a minimum of 3 consecutive years.
Qualifications (Zurich)
* Level 3 Insurance Practitioner
* Level 6 Digital & Technology Solutions Degree Apprenticeship
* Level 4 Professional Accounting Technician Apprenticeship
Other
We’re looking for an enthusiastic apprentice to join our UK Finance team who is curious, eager to learn, and ready to embrace challenges. The role involves assisting with month and year-end financial processes, delivering financial analysis to stakeholders, utilising financial systems to ensure accurate and timely delivery of financial information, forecasting and planning activities, collaborating with stakeholders, driving continuous improvement activity, and gaining exposure to a range of accounting qualifications.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
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