Permanent - Customer Service - Manufacturing - Full-time - Hybrid - Immediate start Your new company My client, a global manufacturer and specialist in its field, is seeking two professional customer service advisors to join their fast-paced team on a permanent basis. They provide innovative ground-breaking products and pride themselves on the service they provide to their global client base. Your new role The position is being offered full-time Monday to Friday with a hybrid model in the place working from home one day per week. Due to the location of the premises, you will need to drive and have access to your own vehicle. Hours of work can vary depending on the team, but will be between 07.00am and 17.00pm. Some of your key duties will include but not limited to Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfactionCollate and prepare all relevant documentation for a variety of products, such as certificates of analysis, customs and shipping invoices, packing lists, consignment notes/delivery notes, and invoices. Effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Dealing with import and export Dealing with complaints and having the ability to resolve product / service problems. Books final dates for orders and maintains system dates, keeping all orders current and accurateParticipates in Supply Chain projects as and when required. What you'll need to succeed Exemplary customer service skills with a passion for going that extra mile. Proven history of working within a large, fast-paced environment. Strong ERP / CRM experience If you can speak one of the following languages, it would be advantageous - Spanish, French, Italian. Experience of working in a global market Excellent eye for detail Ability to drive due to location What you'll get in return Competitive salary at £32,000 per annum Hybrid model - working from home one day per week 25 days holiday, rising to 28 after 2 years' service Free Parking Private medical insurance 6 x death in service Up to 10% employee, 15% employer pension contributions What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4704360